Your order is important to us.
All orders are processed within 1 to 2 business days (excluding weekends and certain holidays) cut off is 1pm Mountain Time. After receiving your order confirmation email. You will receive another notification when your order has shipped.
Free Shipping for (48 Contiguous States)
We offer free standard shipping 1-5 business days for the lower 48 states
We do not offer In-store pickup
We do not Ship to P.O. boxes
International shipping is something we are considering. However, international shipping is expensive. Please contact us at firstname.lastname@example.org and we will look at this on a case-by-case inquiry
CANADA – For our Canadian customers we offer $40 USD flat standard rate shipping to Canada for 1 item, shipping time can vary. Please contact us at email@example.com if you would like to order more than one items so we can get the best rate for you.
NOTE: Any international order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. 7 Ruby Road is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will investigate it for you.
Refunds, Returns and Exchanges
Please see or returns policy at www.7rubyroad.com/returns
It is up to the customer to provide an accurate address and an appropriated drop off location. If we are notified that you have not received the item and after investigation the carrier demonstrates that the item is delivered, 7 Ruby Road do hold any responsibility for items that have been delivery and have gone missing.
orders may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
We cannot guarantee any times in the above fore mentioned. However, we want you and your feline friend to enjoy their new cat product as soon as possible, so we will do everything we can to sort any issues.
If you have any further questions, please don’t hesitate to contact us at email@example.com
7 Ruby Road reserve the right to change this shipping policy at any time